SUPPORT

Email us

Something broken, something confusing, or something you want to tell us — write to support@getouternet.com. It reaches the people who build Outernet, not a queue.

We read every message and reply, usually within a day. If it’s a bug, tell us what you were doing when it happened and what phone you’re on — it saves a round trip.

Reporting and blocking

You don’t have to email us to deal with objectionable content or someone behaving badly. Press and hold any post to Report it or to Block the person who posted it. Press and hold a comment to Report it. On a post’s page, the ··· menu has the same options. Reported content is hidden from the app immediately and sent to us for review; blocking takes effect right away and is never disclosed to the person you blocked.

To unblock someone later, go to Settings → Blocked users.

What we allow, and what we do about reports, is set out in the Acceptable Use section of our Terms of Service. For a safety concern that needs a person rather than a report, email safety@ampel.ai.

Also here

• Privacy Policy — what we collect, and what we do with it
• Terms of Service — the agreement you’re using Outernet under, including what belongs on Outernet (§5, Acceptable Use)